Method of Refund: All refunds for transactions processed via our online payment gateway will be credited back exclusively to the original credit/debit card used to make the purchase. Cash or bank transfer refunds for card payments are strictly prohibited under UAE anti-money laundering regulations.

Currency: All transactions and subsequent refunds are processed in United Arab Emirates Dirhams (AED).

Timeline: Once a return is approved and the materials are verified back at our warehouse, your refund will be submitted to the bank. Please note that it typically takes 7 to 14 business days for the refunded amount to reflect on your card statement, depending on your card-issuing bank’s internal processing timelines.